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F.A.Q.

Technical Questions

1. How do I create an account?

 

To create your account, you need to start by downloading the app in the Apple Store or on Google Play or access the webapp.Then, create your account by entering an email address and choosing a password (6 character minimum).
If you have company-provided access, please access it through this page.
You may then begin to browse through the app and choose your desired exercises!

2. I have forgotten my password

If you forget your password, don’t panic! Click on «Forgotten your password?»: you will receive an email with a key to allow you to reset your password.

3. I’m having trouble getting connected

If you have difficulty getting connected, double check that you created an account the first time you logged in.

Then check the browser version you are using and update it if necessary.
If the problem persists, do not hesitate to contact us at this address: contact@mymentalenergy.com

4. My exercises stop midway through

The app contents are accessed via the Internet network on your mobile phone. Therefore, an interruption can be caused by your Internet connection. Begin by checking your connection. Remember that you will be able to listen to the exercises offline by adding them to your favorites. To do so, click on the ‘heart’ button, and the exercise will be automatically added to your list of Favorites.

5. How do I update the app?

If your telephone/tablet settings are configured for automatic updates, then you don’t need to do anything.
If not, go to the Apple Store or Google Play and click on “updates” to activate them.

6. Who should I contact if I have a problem?

If you have any difficulty connecting or navigating in the App, do not hesitate to contact our team at: contact@mymentalenergy.com

7. Can I listen to the exercises off-line?

Simply add them to your list of favourites by clicking on the “heart” button. You will then be able to listen to the exercises when you are travelling or even when you are not connected to the internet.

8. Where should I send my feedback?

Please share your experience of our App by posting a review on Apple Store or on Google Play.
You can also join us on Linkedin, Facebook or follow us on Twitter.
If you have any questions or want to know more, you can also write to the team at: contact@mymentalenergy.com

We value your opinion!

9. Which devices can I use the My Mental Energy Pro® App on?

My Mental Energy Pro® is accessible on all devices:
Smart phone and tablet (IOS, Android)
PC and MAC
As a collective licence installed on your company IT system or in SAAS mode.

More about the App

What is the “heart” icon for?

You can click on the “heart” icon next to each training exercise to add it to your list of favourites.

This will allow you to listen to the exercises off-line.

Can I test My Mental Energy Pro® free of charge?

It is absolutely possible to test My Mental Energy Pro® free of charge.

As an individual, you can download the App free of charge on the Apple Store or Google Play, then set up your account and try out 7 exercises free of charge.

If you would like to test the App in your company contact us at: contact@mymentalenergy.com.

We can set up a test group and give you free access for 3 months.

How can we access the new exercises?

To access the list of new training exercises, click on the “New” category in the menu.
We have new exercises to discover every month!

General Questions about the concept

1. What is My Mental Energy Pro®?

The My Mental Energy Pro® App is our innovative solution, to reconcile performance and serenity in the workplace. We have created the first library of audio micro-exercises in mental training in French and in English.
Our project grew from our desire to help all professional people to make better use of their cognitive and emotional resources to balance meeting the increasing demands of the working world with their own well-being.
In order to achieve this, we have gathered together specialists from various disciplines, such as the mental preparation of high-performance athletes, cognitive psychology, full awareness and meditation, sophrology, auto-hypnosis or NLP, in order to design exercises completely adapted to workplace situations.

2. What are the benefits?

We have designed audio exercises that correspond to the situations you meet everyday in your professional environment.
We advise you to listen to a training exercise when you encounter situations of stress, before an important meeting or a presentation for example. Our method is based on advances in cognitive psychology, neuroscience and mindfulness, and will allow you to take a step back, to become calm and to gain self-confidence so that you are able to deal with these situations serenely.
Please note: in the case of chronic stress, My Mental Energy Pro® does not replace therapy or the help of a specialist.

3. When should I use My Mental Energy Pro®?

We suggest you use My Mental Energy Pro® whenever you find yourself in a stressful situation, or when you need to be creative, or make an important decision or reduce your stress for example. We have developed an ergonomic menu, so that you can navigate quickly through the different situations and find a training exercise that corresponds to your need.
You can use the App every week or just when you need it…. there are no rules.
By listening to the training exercise that matches your situation you can distance yourself so that you are able to deal with each situation making full use of your intellectual resources!

4. Who wrote these training exercises?

To design our exercises, we gathered together specialists recognised in various disciplines, such as the mental preparation of high-performance athletes, cognitive psychology, full awareness and meditation, sophrology, auto-hypnosis or NLP.
Therefore everyone can find an exercise to suit their needs and situation.
To find out more about our authors, go to the section “our experts” by clicking on the link: « Our experts ».

5. Where/how to keep up with the latest news from My Mental Energy Pro®?

To find out the latest My Mental Energy Pro® news, join us now on: Linkedin, Twitter et Facebook.

6. I would like to organise a team test for my company.

To test My Mental Energy Pro® in your company, contact us at: contact@mymentalenergy.com. We would be happy to discuss your project with you and give you access to discover our App free of charge.